Root cause analysis (RCA) is a method of problem-solving used for identifying the root causes of faults or problems.

A root cause is a factor that caused a nonconformance and should be permanently eliminated through process improvement. Root cause analysis is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.

The root cause is “the evil at the bottom” that sets in motion the entire cause-and-effect chain causing the problem(s). Some root cause analysis approaches are geared more toward identifying true root causes than others; some are more general problem-solving techniques, while others simply offer support for the core activity of root cause analysis.

By becoming acquainted with the root cause analysis toolbox, you’ll be able to apply the appropriate technique or tool to address a specific problem.

Pl click the link to download the course materials.